Refund and Returns Policy

At NeOmni, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward refund and returns policy to ensure a positive shopping experience.

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods including cosmetics, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery

Refunds

A 30% down payment is required for preorder items at the time of purchase.
If you wish to cancel a preorder item within 24 hours of placing the order, you may receive a full refund of the 30% down payment.
After 24 hours, the 30% down payment is non-refundable.
Once the preorder item is available and ready to ship, the remaining balance will be charged and the item will be shipped to you.
If you are not entirely satisfied with your purchase, you may request a refund within 7 days of receiving your order.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-15 business days.

Returns

If you wish to return an item for any reason, please contact our customer service team to initiate the return process.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@neomnisupply.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact our customer service team to arrange for an exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Need help?

If you have any questions about our refund and returns policy, please contact our customer service team.